Geriatric Care Management Nurses We create PARENT CARE solutions |
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| 115 Metro Park (back entrance) Rochester, NY 14623 | |
| 5 8 5 - 4 2 4 - 2 4 2 4 |
MEMBERSHIP CRITERIA1. Business / franchise is locally owned and operated.2. Every member pledges “Top-Drawer Service” and/or products as below. Inability to meet these criteria results in loss of membership. THE PLEDGE___________________________ (company name) and ________________________________ (BBPSS member) promise to provide excellence of service to seniors and their families at all times as below:• Clear identification / expectations of my company’s service and hours of operation. • Clear identification of the needs of the senior / family. • When applicable, clear identification of the services that are not provided by my company, which might be anticipated. • Affirmation that our company provides the services that best meet the needs of the senior / family. • Written signed agreement of my company’s service particular to the senior / family. • Referral to another business if that business meets the needs more fully or augments the service my company provides. • Name and phone number are provided to senior/family for any concerns and/or questions. • All customers are treated with respect, dignity and fairness with prompt efforts for resolution, should a dispute occur. • Communications are polite, pleasant, and thoughtful to the customer’s needs. • Every effort is made to plan ahead for customers and provide additional communications, education and suggestions for customer consideration. • When an employee does not know the answer, said employee will promise to collect the answer, will do so immediately if possible and/or at the earliest possible opportunity, and will follow up with the company and/or costumer that the answer was provided. • All businesses and their employees follow strict protocol regarding confidentiality of their customers. • Every effort is made respond to questions / phone messages/ emails in a timely manner with extra attention to urgent matters. • Businesses provide follow up investigations as to customer satisfaction and service systems which may need updating in response to individual situations and/or the changing landscape of senior care. Signed: _____________________________________ Title: ___________________________ Date: _______________ |
Serving Upstate NY with Remote Services Available Throughout the USA |